Original topic:

[RESOLVED] Please Read If ECG/BP Is Not Working For You (UAE)

(Topic created on: 02-06-2021 04:44 AM)
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JimmyA
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Wearables
SCROLL TO THE VERY END FOR A RESOLUTION. 

After the recent update, many users have the ECG/Blood pressure working while others DON'T. 

There's no official statement yet on why this is happening, specially with phones that are not rooted and have the original region version or bought from the UAE. 

There are many scattered replies and posts regarding this topic everywhere, but the problem percists for many while it doesn't exist for many others, so I'm consolidating them here. 

I for example, downloaded the app last September from an APK site(link below) before Samsung finally got the approval to activate the feature, 6 months after releasing the watch. 

I went to the apps store today to get the "Region" approved version like many users did, but still it's nowhere to be found, which even if already installed, should be appearing in the store regardless (Yes, we know it's another application that's not Samsung Health) 


image


With the current APK version I have installed on the phone and the watch(from the recent update rolled out orelse it will not show) , I'm still getting that it's 'not available in my current region' (phone bought from Samsung Gulf Website in Dubai and never rooted) 


image


If any official statement or solution is out, i will share it over here. 



If you have any official solution, that was TRIED and PROVED to work, which DOES NOT INCLUDE the below:

- Try restarting the phone and watch. 
- Try clearing cache of the Samsung Apps Store. 
- Try searching for it because i can find it(we know you can but for some they can't) 
- Try reinstalling the APK. 
- Try calling Samsung Support. 
- Try taking it to the nearest Samsung Support center. 
- Try to update your phone and watch to the latest version. 
 
Then kindly share here for others to be able to follow the steps. 

Here's where to download the APK if the app is not available in the store:



Here's Samsung's Official Solution/troubleshoot from outside the region, hopefully it might work for some:


Good luck.


**************************************************** 



RESOLUTION :

Please follow the below link that i was able to find, it will direct you directly to an OFFICIAL working Samsung Health Monitor application from inside the Galaxy Apps Store. 

PLEASE NOTE THAT IT'S STILL NOT SHOWING IN THE SEARCH INSIDE THE GALAXY APP FOR SOME REASON. ALSO MAKE SURE YOU ARE IN AN "APPROVED TO USE" COUNTRY LIKE UAE. 

I can confirm that i have installed it and it's working perfectly fine now. 


Here are some screenshot to show that it's working and that i have reached the calibration steps when that was not possible before. 



image



image





Please let us know if after using the above you are still facing issues so we can notify support. 

Cheers. 
25 Comments
Meamari
Active Level 5
Wearables
totally agree with you, I am going through the same trouble. which reveals that Samsung are zero in consistency when handling their products, it's frustrating. Hope they provide better and equal service to all their customers regardless of the regions.
Wearables
Kindly take a look at the working link,, you should be able to make it work now, good luck. 🤞🏻
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Meamari
Active Level 5
Wearables
I just tried the link you sent, what I get is attached.

Screenshot_20210208-111902_Galaxy Store.jpg

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Wearables
And you are in the uae right?
Meamari
Active Level 5
Wearables
no, in Bahrain, but my phone shows it's UAE
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Wearables
Did you check to see if Bahrain is one of the approved markets? If it's not yet approved by the Health Authorities, i highly doubt you will be able to getbitbto work, it is country specific, we received the approval on the 4th,that's why we are able to use.
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mas921
Active Level 4
Wearables
same exact problem man, also in Bahrain
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Wearables
I tried it now and it's opening, that's strange. I cleared the cache and the deleted app data first. Although i still cannot find it by searching, but it opened and gave me the option to update my existing installed(previously not working) version.

Screenshot_20210208-123110_Galaxy Store.jpg

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Anonymous
Not applicable
Wearables
I can't download this game 😢 😪

IMG-20210131-WA0014_30769.jpg

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