Galaxy Store issue

[BSReddyG]

Hi all,,

After android 10 update galaxy store is not loading in note 9. 

Is anyone having the same issue. 

[Sidhabhi]

Clear galaxy store cache/data
or
settings>applications>scroll down to galaxy store>click at 3 dots>uninstall latest updates
or
perform reset apps prefrences
settings>applications>click at 3 dots>select reset apps prefrences

NOTE: RECENT GALAXY STORE UPDATE IS NOT SO STABLE..

[BSReddyG]

I have already all the methods. After reset also the same issue persisting. so I just thought of asking if anybody having the issue.

[shridhar]

issue is there. I contacted Samsung. same steps.

[devang77]

first uninstall Galaxy store and download new one works perfectly

[Emmanuel_J12]

If you're still facing the same issue, then please replicate the issue and do the following:

1. Record it or take a screencast of the issue in action.
2. Share dumpstate logs with the customer care

Here are steps to take dumpstate logs:

1. Replicate the issue
2. Dial *#9900# in calling app
3. Choose "Run dumpstate/logcat"
4. Click "copy to sdcard" when completed.
5. Find [My File > Storage > Log folder]
6. Compress the log folder and share with customer care or feedback section.

You can also check this link which explains the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...