Dual app related issue

[Cintugre8]

There is a problem with dual app. I am using 2 accounts of Whatsapp. There is a issue with secondary Whatsapp. No data is showing of secondary Whatsapp. I can chat and watch videos. But photos and videos are not showing in gallery

[CivillizedDemon]

It is a problem caused by the whatsapp itself
The whatsapp makes a private folder inside each media folder which hides the content of your photos and videos form the system ui galary or files
The messeges from your group or individual person is now stored in that same private folder
You need to navigate to the that folder in file manager in your phone whose directry is
Internal- whatsapp-whatsapp media-private

[Cintugre8]

Resolve the issue. Please update file explorer app

[ShashankT]

I am also facing the same issue. Tried so many solutions but still not succeeded.

Can anyone support.

Main WhatsApp is working fine only problem in WhatsApp installed via dual app.

[ShashankT]

Any update

[Slaymaster]

None?

[ShashankT]

Any update?

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Cintugre8]

Ok

[VcrocK]

This is software bug everyone facing same problem regarding dual app .. i recommend use whatsapp business app instead dual app ..
I also used both whatsapp simultaneously