I have pre ordered the Note 20 Ultra and submitted al required detail to redeem the R4000 e-voucher and not a single email or sms was received to confirm my submittion....this seems to be a sales stratagy just to get sales because who cares about the customer and to put the cherry on top the device that was delivered is faulty...sound like loose component inside the phone...and this is supposed to be the "flagship" of samsang mobile devices... I think for a +-R37000 phone this is absolute sub standard...plus no protective case or screen protector... so now im told to take a brand new 1 week old device in for repairs a sit without a phone for +-2weeks ...no replacement unit(what great customer service🤔). Im a regrenting being with Samsung for 12 years.
An excahange for your device can be logged, but once the device is collected it will need to be taken to a technician to assess it for physical damage or customer neglegance. Once assessments are done you will receive feedback on the status of the device exchange.
Are you not listening to what im telling you?????😡 i Have already sent the correct documents to verify@samsung.com i am not taking my phone in for repair as sit with out it for weeks on end this is a brand new device and you can replace my device and afterward take you sweet time to figure out what the problem is. how difficult is this to understand?????😡
please arrange a time and date and place where i can take this phone to be assesed on the spot(same day) as i cannot be without my phone due to work requirments.
I read that you can hear something rattling when shaking your phone? This might sound stupid, go into your camera and shake it. Is the sound still there?
