how to enable proximity sensor? samsung c9 pro

[NoGod]

while making calls my phone's proximity sensor not working
just unboxed new mobile samsung c9 pro

[kvs]

it could be because of glass screen protector.

[MaverickSumit]

Bro get it replaced. Had same issue when I bought note 3 neo and then I got a replacement. You have paid full so why to compromise coz it's a small but useful feature.

[NoGod]

is there anyway to enable,disable proximity?

[Rahul003]

type *#0*# on your phone dialler then tap on sensor option after that you can check your phone proximity sensor is working or not. just tap on proximity sensor to test.

https://www.mediafire.com/view/p6ydidn4ex3l4gb

https://www.mediafire.com/view/3z9736dd61au6bw

i hope it will work for you

[Samsung_India_]

Thanks for your query. We would like to inform you that kindly check the performance of your device after following below mentioned steps:
1. You can check the handset performance in “Safe Mode” of your handset. (Restart the device. Press and hold the Low Volume Key until the screen lock appears. Then safe mode will appear, To Exit from Safe Mode, kindly restart the device.)
2. If issue still persist, we request you kindly take backup of whole important data which is save in your phone internal memory then perform “Reset”.