Hanging issue m31 Samsung

[viniiii]

I’m using M31 since 12months it is a nice phone but since 1 month I am experiencing some serious issue with the phone, the phone is Hanging and Auto Restarting multiple times in a day, I already tried factory reset but the issue is the same

[Parayramzan]

Yes since the update lot of M series users are facing the same issues but there is a solution to get rid off this issue. Go to Settings >> Apps >> All Apps >> One UI Home >> Clear Data

[Sabarish07]

is there system update available please update immediately and restart the device

[CrazyBoy28]

I prefer you to Change Motherboard

Or

Send your Device log

https://r2.community.samsung.com/t5/Galaxy-M/Restarting-Issue-Device-Log/td-p/8902759

And Wait for the next update

Or

Visit Service Centre. Book a Job Sheet. Send a mail to Service head along with the Jobsheet Number.

servicehead.in@samsung.com

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support