Restarting Issue Device Log

[CrazyBoy28]

Who are all Facing Freezing and Restarting issue. Please find below the steps to share logs correctly 

1. Dial the string *#9900# 

2. Debug level-->mid--(Phone reboots if changed level) 

3. Again Dial *#9900# --> Disable Upload Mode 

4. Reproduce the issue. 

5. Dial *#9900# -> Run dumpstate/logcat/modem log -> Copy to sdcard (include CP Ramdump)

6. Extract the folder named log from My File and share for analysis of the issue. 

Note : Compress the log file as .zip and share at membersindia@samsung.com

Refer this Video

After Extracting the Log File, Change the Debug Level to Low

[AlenSony소니알렌]

Is it fixed ?

[CrazyBoy28]

No,by sending your device log, it will be useful to find the issue whether its in software or hardware

[AlenSony소니알렌]

But i don't have any of these issues or any restarting problems


Im using galaxy A52

[CrazyBoy28]

I mentioned that Who are all facing Freezing and Restarting issue can share your logs

So, you don't try this

[AlenSony소니알렌]

Ok bro i have a doubt if we send log files to developers directly with an error report they can fix bybthe next update so why don't you send it to devolopers

[CrazyBoy28]

I already shared, by R&D analysis suggests it will be a Hardware issue but I don't this its a hardware issue😑

[AlenSony소니알렌]

Brother i think its software problem becuase many users report errors after the latest update !

[CrazyBoy28]

Yeah Thats why I post this

[AlenSony소니알렌]

🥰