Original topic:

Mobile Autostart and hang

(Topic created on: 03-21-2022 04:56 PM)
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godihs
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I am using samsung m30s and from lastcouple of days facing an issue of auto restart and completly shutdown. Kept my phone is safemode for couple of hours but still issue persist.
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ㅤ
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Sid_Karna
Expert Level 5
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The epic 9611 motherboard is dead. It will cost you 8000 rs.
Please comment on the below post. I am making a list of people having the issue . Also the post may possibly help you.
https://r2.community.samsung.com/t5/Galaxy-M/ALERT-Those-who-have-restarting-problem-should-follow-t...
imsrivatsa
Active Level 7
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It's a known issue with M30s and many other samsung phones with Exynos 9611 processor.
Samsung service centre will diagnose as faulty motherboard and quote you upwards of 8000 for replacement.
I took my M30s to a local skilful mobile repair technician. He did an emmc reboiling a few times until the phone stopped bootlooping/abruptly restarting.
Sadly this issue generally comes after 1-2 years of using when it's out of warranty.
After 5 good months of stability the hit this issue again.
I decided to move on.
godihs
Active Level 1
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Feel very bad when you buy a phone from such a big brand and now its working like local brand. It's time to switch I guess.
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Rampant
Beginner Level 2
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M30
Camera is not working properly
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godihs
Active Level 1
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I think Samsung is provoking us to go with other brand because your phone durability is very bad.
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cs_member8
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Dear Samsung Member,

Greetings from Samsung Customer Support!  

We acknowledge your query and apologize for the same. We request that you kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/ 

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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