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Original topic:

loosing batterie In the night

(Topic created on: 03-17-2021 07:27 PM)
ANIS555
Active Level 2
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Galaxy S
Hello every body ...
I have s20 ultra 5 g, I turn off every thing ( wifi, Bluetooth, GPS ....) when I weak up,after 6_7 hours I always loose between 7 at 12 % of charge for nothing. When I see the battery information,there is nothing run !!!!
What an I do to stop this loosing batterie for nothing 
7 Comments
Adik12
Expert Level 1
Options
Galaxy S
Try All these!

Screenshot_20210317-193732_Device care.png

Screenshot_20210317-193724_Device care.png

Screenshot_20210317-193706_Device care.png

Screenshot_20210317-193801_Device care.png

Adik12
Expert Level 1
Options
Galaxy S
Do this too!

20210317_194203_27580.png

ANIS555
Active Level 2
Options
Galaxy S
thanks ,I will try
shiv7688
Active Level 6
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Galaxy S
whatever you do this is suppose to happen and this is the very nature of Android operating system. You take any android phone of any company and you will notice the same. So dont worry your phone is good but the reason behind loss of battery is Android. To understand the reason..... you can google it Android phones loosing battery at night standby and you will get 100s pf articles.
ANIS555
Active Level 2
Options
Galaxy S
thanks
Samsung_specialist
Community Manager
Options
Galaxy S

You can diagnose the root causal of your case by setting the device to the safe mode as some third party apps might cause a bug in your device.

You can activate the Safe Mode option through the following steps:

- Restart your device
- When it shows Samsung logo, you have to press and hold the volume down key till you reach Safe Mode
- You can try to observe the device for Two or Three hours
If the device is working fine in the safe mode, it means that this issue caused by some Third party apps you already installed on your device in the normal mode. Kindly check your Third party apps. and remove them one by one until resolving the issue.

If the issue still exists Kindly set a backup for your data using the following steps:

-Settings
-Accounts and backup
-Backup and restore
-Backup data

Then you will be able to reset your phone to the factory default settings using the following steps:

-Settings
-General management
-Reset
-Factory data reset
Furthermore, you can send us the log files along with the issue attachments within 3 minutes of the problem occurring to make our concerned team find the error and analyze it for better assistance by following below steps:
1- Samsung Members app.
2- Get help
3- Send feedback
4- Error reports
5- Select the category of your device issue (For example: Applications)
6- Tab on Attach
(You can select either Camera, Photos or Record a video)
7- Mark on Send system log data
8- Send
We will share the log file and the attachments with our engineers to analyze if the issue is software related and we will give you an update once the analysis is done.

ANIS555
Active Level 2
Options
Galaxy S
thanks