call recording and bixby text to call not working on wifi calls

[jaykb77]

Im using s22 and the call recording and bixby text to call features are not working on wifi calls.

the call recording feature doesnt work when bixby text to call is picking the call also.

can someone suggest solutions or explanation?

[iamrohitkm]

Call recording doesn't work on wifi calling on any devices. Bixby text to call feature is an AI feature, so I think it won't record calls.

[jaykb77]

yeah. but its still a call thats picked up and someone is talking on the otherside. so i would expect the recorder to record whats happening in the call, not bixby
ps: i have auto recording on

[Samsung_OneUi]

No it doesn't work. You need a normal call instead of wifi call to use these features.

[tyrannosaurHex]

Both of these have never worked on WiFi calling.

[jaykb77]

yeah. its a bummer.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

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