Unable to stream Youtube 4K HDR videos in Samsung S23 FE

[Jeevankumar96]

I am unable to stream youtube 4K HDR videos on my Samsung S23 FE. It always shows green screen and when I got the green screen, other videos (with less resolution) are also not streaming properly.

Any one else facing this issue ? Could you share the fix if any ?

Btw, I already tried all the troubleshooting methods mentioned in https://r2.community.samsung.com/t5/Galaxy-S/YouTube-APP-Crashing-While-Playing-4K-HDR-Videos/td-p/1... but none of them worked.

[Anirudh0612]

Again i cannot stress this enough why do you want to play a 4k video on a 1080p display device it will be downscaled to full HD anyways. Your display is full HD not 4k its not even 2k. Hope this helps

[Jeevankumar96]

Hello Anirudh, I think you didn't understand the issue clearly, actually the problem is with the streaming of HDR content (all resolutions including 720p and 1080p) but not with the display. As per the tech descriptions provided (see links below) Samsung Galaxy S23 FE display supports HDR10+ and it should stream all high-resolution HDR10 content hassle-free but it is not happening in my case.

Some tech description links : 

https://www.91mobiles.com/hub/samsung-galaxy-s23-fe-review/#:~:text=The%20handset%20also%20holds%20W....

https://www.gsmarena.com/samsung_galaxy_s23_fe-review-2636p3.php

It's not only me, multiple Galaxy S series users have faced the similar problems and some are facing the same issue after upgrading the operating system to One UI 6.0, some links below 

https://www.reddit.com/r/GalaxyS21FE/comments/18eykc8/widevine_certificate_downgrade_in_oneui_60_upd...

https://r2.community.samsung.com/t5/Galaxy-S/Galaxy-S23-Ultra-Widevine-L3-Issue/td-p/13715103

https://r2.community.samsung.com/t5/Galaxy-S/S23-Ultra-Prime-Video-App-not-playing-HDR-UHD-videos/td...

https://r2.community.samsung.com/t5/Galaxy-S/Samsung-S23-Ultra-Netflix-issue/td-p/13559306

https://r2.community.samsung.com/t5/Galaxy-S/S23-FE-Widevine-certification/td-p/15037753

https://r2.community.samsung.com/t5/Galaxy-S/Widevine-L1-got-downgraded-to-Widevine-L3-on-my-S23/td-...

[_lonewolf_abdul_]

Btw it no where says S23FE has HDR10+ in yout own shared link of 91mobiles.The 91mobile speaks only of Widevine L1 which means yiur device has support to stream ott content at FHD.And Gsmareans just emphasise that naturally S23FE has HDR10+.And by naturally it never says or means S23FE has HDR10+ for sure

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please report the problems you are facing in your Samsung smartphone with a fresh log file which is in the form of a pdf file/jpg format. And also share a short video clip or 4 to 5 photos along with a pdf file, before and after the issue occurred, for better understanding.

Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

[KUMARdeepesh]

An update will fix it