Original topic:

Taking longer to charge after Sept update

(Topic created on: 10-25-2023 07:37 PM)
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VVS03
Beginner Level 4
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Galaxy S
My S23 Ultra used to take an hour before but now it is taking an hour and half to charge from 15% to 100% in Super Fast Charging 2.0. I have an original Samsung 45W charger (which the service centre says is working fine). This is happening after the Sept update. Thought Oct updated would fix it but hasn't. I approached the service centre and got the phone reset and they did a system update (that's what they called it) and the issue isn't resolved. The service center says nothing else can be done. The phone is still in warranty. 
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any124
Active Level 5
Galaxy S
Yes 23ultra charging too slow with same 45 w charger +heating+ battery draining too fast
cs_member10
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your issue, we request you to please report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

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