Original topic:

I can't restore my phone settings from backup.

(Topic created on: 10-25-2023 03:55 PM)
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darkknight3
Active Level 3
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Galaxy S
I can't restore my phone settings from backup. I can restore voice note. But whenever I do changes like changing of font or ringtone or display settings I can't go back to my Earlier setting from back up. I have tried everything from logging out from account and deleting my old back up. Nothing works. I had s10 plus before and every time if I do changes I can restore to my earlier setup including wallpaper with new S23 ultra I can't restore. I don't know what glitch or error is this. If someone know please help. I have updated Samsung cloud app. 
1 Comment
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your issue, we request you to please report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

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