I have been using my official Samsung S22 Ultra for the past two years. On July 2, 2024, after a software update, a green line appeared vertically in the middle of the display. I immediately reached out to Samsung customer care at the Gulshan 1 branch in Bangladesh. They informed me that there was a communication from Samsung stating that they could replace the display free of charge if a green line appeared after a software update, valid until September. However, they mentioned that they currently had no stock of replacement displays and asked me to stay in touch.
After a month, I contacted them again, and they told me that the display was still unavailable and suggested I contact the Jamuna Future Park branch in Dhaka. I visited the branch, but they claimed there was no such communication regarding display replacement for the S22 Ultra. After I insisted and mentioned the information from the Gulshan branch, they agreed to check further. They took my phone, removed the screen protector, the poly cover from the back, and the lens protection, and kept the phone for a week to consult with management.
A week later, they informed me that the S22 Ultra does not qualify for a display replacement for the green line issue after a software update, and that this offer was only available for the S21 model. I was extremely disappointed and left with my phone. Given this experience, I regret to say that I can no longer recommend Samsung flagship phones to others.
As per your concern, we request that you please share your contact details on the Samsung Members Application (open Samsung Members Application > Support> Ask question > Type your query > Send).
I hope this email finds you well. We sincerely apologize for the trouble you are experiencing with yourSamsung Galaxy S22 Ultra (SM-S908E)after the software update, particularly with the green line issue. Samsung may offer a free-of-cost display replacement for some specific models. However, our service center needs to diagnose your device first to confirm eligibility, as there are certain criteria that must be met.
It appears from your email that you have already visited our service center, and they have diagnosed your device. Based on their findings, they have provided you with information regarding our service policy. If your device does not meet the criteria, we regret that we cannot offer a free replacement.
We appreciate your understanding and request that you proceed with the service as per our service policy. Thank you, and have a good day.
My S21 ultra phone has been around for 3 years and 6 months. I never dropped, scratched and updated my phone but still a green line suddenly appears on my phone screen. I complained Samsung about this issue multiple times but in the end Samsung provided me with a free replacement for my S21 ultra screen due to a green line issue. I just paid the GST and labour charges to Samsung, which is approximately Rs 3800.
Just write an email to the CEO desk, which is available on the Samsung website in the support section, and include your entire case in that email. You will receive a call from their end. But you just have to note one point: you should not agree to their points that the screen should not be replaced free of cost as it is a manufacturing defect. In addition, you must write an email to the CEO's desk multiple times until they decline your claim. I also wrote emails three times to the CEO's desk and also to the service head. I reached out to the Samsung support center and created a forum for my case in the Samsung member app, but no one accepted my claim. In the end, I sent a fourth email to Samsung's CEO's desk, and they acknowledged my claim. The whole process took me 25 days to replace my screen without any cost.
