Hi there, Got my hands on a Galaxy S21 Ultra. Yesterday while I was using my device, all of a sudden a pink vertical line appeared. I noticed it going and coming. When it appeared I turned off the display, it went away. But after a few mins it just decided to stay forever. I restarted the device and now the dead pixel line is permanent. Nop! Unfortunately the line is still the same. How does this happen when I have not physically dropped my phone? Troubleshooting done: 1. Restarted Multiple Times 2. Booted in Safe Mode Twice Ran RGB on *#0*# so many times 4. All software updates done and the device is upto date. 5. No physical damages whatsoever. Does anyone know why this is happening? Is this a Manufacturer fault? Would really appreciate some feedback on this.
As per your query, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
My S21 ultra phone has been around for 3 years and 6 months. I never dropped, scratched and updated my phone but still a green line suddenly appears on my phone screen. I complained Samsung about this issue multiple times but in the end Samsung provided me with a free replacement for my S21 ultra screen due to a green line issue. I just paid the GST and labour charges to Samsung, which is approximately Rs 3800.
