Subject: Complaint Regarding Samsung S21 Ultra Software Update and Quality Issue

[Achalsengar]

To: Samsung India Customer Care From: 

Achal Sengar 

Subject: Complaint regarding poor quality of Samsung S21 Ultra mobile

Dear Sir or Madam,

I am writing to you today to express my dissatisfaction with the poor quality of the Samsung S21 Ultra mobile phone that I purchased on 22nd August 2023.

On 22nd August 2023, I updated the software on my phone. After the update, a green line appeared on the screen. I immediately took the phone to the authorized service center, but they were unable to fix the problem. They told me that the problem was due to a manufacturing defect and that I would have to pay for the repair.

I am a loyal Samsung customer and have always been happy with their products in the past. However, this experience has made me question the quality of Samsung's products and their commitment to customer satisfaction.

I am requesting that Samsung replace my phone or refund my money. I am also requesting that Samsung publish an apology letter and stop manufacturing poor quality products in the form of premium products or flagship mobiles.

I have attached a copy of my purchase receipt and a photo of the green line on my phone.

I would appreciate it if you could investigate this matter and take appropriate action. I look forward to hearing from you soon.

Thank you for your time and attention to this matter.

Sincerely,

Achal Sengar

[nadarsha]

I was also a loyal customer. After contacting their ceo. I have changed. No body will help u. But if u have warranty may be helpful for u. I'm going through the same issue. I can't type in my s2ofe

[Achalsengar]

Atleast you'd tried to contact ceo or samsung members but some of Samsung customers don't believe until its happend to then too.
A guy replied me that my complaint is **bleep** but I'm here to share my problem to the samsung and try to aware the consumers like us, Not to impress anyone or get likes.

[nadarsha]

I have contacted the ceo. But they want to charge me to replace touch. Updation is recommended by them. After updation we are facing the issue. We buy our phone with trust of their brand. But they are helpless if any issue arise from their side.

[Achalsengar]

See response and user comments

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and we request you follow some basic steps to resolve the camera quality issue:-

Check the physical condition of your camera lens.
1. Broken camera lens.
2. Scratchy camera lens.

Please check there is no laminated or tempered glass pasted on the camera.
Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

Reset camera settings
Step 1: From the home screen tap on Camera.
Step 2: Tap on Settings.
Step 3: Scroll up and tap on Reset settings.
Step 4: Tap on Reset.

Check the device in safe mode
1. Power off the device.
2. Press and hold the Power key for one or two seconds to turn on the device.
3. When the Samsung logo appears, press and hold the Volume Down key.
To exit from the safe mode restart the device.

Reset the device:
Path: Settings > General Management >Factory reset.
Reset settings: Reset all settings to their default.
Note: Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch PC suite.

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link:
https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm regard,
Samsung customer support

[nadarsha]

Useless tip

[JoyMahanta]

I purchased S23 Ultra and Z flip 4 together,, S23 ultra going good ... but ZFlip 4 had facing same situation ( lower part is full white mark) after 9 month of purchase .. it is correct that samsung should treat it as serious issue specially with flagship model ....