Kindly note that it is crucial for Samsung's customer service agents to handle complaints with transparency and sincerity.
I recently raised a complaint regarding a pink line that appeared on the display of my Samsung S23. This issue started only after the latest software update. I would like to emphasize that there is no physical damage to the phone.
When we visited the service centre, we were informed that while there was no physical damage identified, the issue could not be resolved as it was the first reported instance of such a problem with the S23 series. Consequently, we raised a formal complaint with customer care.
Following that, we received a call requesting photos of the device, which we sent as instructed. However, the case was closed without any communication, citing a scratch near the charging port. We raised the complaint again, and after further discussions, we were told that there was a dent on the device—something I have not noticed, even after closely checking. It’s important to mention that the phone had already been physically inspected at the service centre.
We are simply seeking a genuine and fair response to this issue. I would also request that future communication be handled by someone who can approach this case with understanding and common sense.
My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply try
We want to inform you that your case has been highlighted to our senior technical team, who have provided all the necessary information regarding your device concern, in accordance with Samsung policies.
Please note that charges for repair are applicable. However, you can rest assured that if you visit our service center, we will provide you with best-in-class service. All repairs will be conducted by trained and certified Samsung engineers, using only genuine parts.
Should you require any further assistance, please coordinate with the service team.
