Urgent Concern: Pink Line Issue on Galaxy S23 After Latest Update

[krishaamal]

Dear Samsung Support Team,

I have been a loyal member of the Samsung family for over 10 years, and I truly appreciate the brand's innovation and quality. However, I am extremely disappointed to see a pink line appear on my Galaxy S23 display after the latest update.

I recently visited a Samsung Authorized Service Center and raised a complaint regarding this issue. Upon inspection, they confirmed that there is no physical damage to my device. However, I was informed that this is the first time they have received such a complaint for the S23 and that the issue is not eligible for a replacement.

This phone was a gift, and I have always admired its exceptional camera clarity and features. However, the response from the service center has left me quite disappointed. Given that this issue seems to be software-related and not due to physical damage, I kindly request your assistance in resolving this matter.

I would appreciate your prompt support in addressing this issue. Please let me know the available solutions at the earliest.

Looking forward to your response.

[Tech_xplorer]

Report complaint on consumer forum.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have already connected service team and they have guided you after inspecting the device. And you have connected with customer support team they have provide you possibilty steps to according your device issue, you can try reset device once after taking data backup of your device might be your issue has been resolved after performing reset on your device. Furthermore, if you still facing issue, kindly coordinate with service team for further process.

Warm Regards,
Samsung Customer Support

[ram_ram]

Sir my Samsung galaxy S22 mobile display got Green line on 1st of Jan after software update after repeated request samsung changed my mobile display free of cost go to my galaxy app send email to Samsung care + try

[krishaamal]

Is it within warranty time?