After each update, I have noticed a gradual decrease in the battery life of my Samsung S23 Ultra. The most recent update I installed was One UI 6.1.1. I would like to know if anyone else is experiencing a similar issue.
To address the battery drain concern, we recommend performing additional troubleshooting steps to identify the root cause of the issue. These steps may include:
1. Update Software: Ensure that your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: - Step 1: Go to Settings > Software update. - Step 2: Tap on Download and install. - Step 3: Follow the on-screen instructions.
2. Setup Phase: Your new phone’s battery may initially drain faster as you set up applications and features. This is part of the setup phase, and background operations are optimized during this time. Allow a few days for all background operations and syncing to complete.
3. 5G Service Impact: While connected to a 5G network, your phone may consume more battery than usual due to the high-speed processing of large-capacity data. Consider optimizing overall usage and adjusting background usage limits.
4. Optimization Steps: - Open Settings > Battery and device care > Optimize now. - Adjust Background usage limits: Settings > Battery and device care > Battery > Background usage limits.
5. Use adaptive battery: Settings > Battery and device care > More battery settings > Adaptive battery.
If the problem persists after trying these steps, please send us an Error Report by following the steps below:
1. Head to the Members app. 2. Select Get Help > Error Report. 3. Tap 'OK' to send System Log Data. 4. Choose the symptom and include as much detail as possible.
To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.
