Original topic:

S25 Network/Airplane mode Issue

(Topic created on: 02-16-2025 09:01 AM)
224 Views
TridipC
Active Level 3
Options
Galaxy S
This is the most weirdest bug I have ever faced. When you put your phone on airplane mode and then turn off airplane, the wifi turns back but mobile network doesn't. This issue can be recreated every time. I will attach a video if required.

Device: S25
11 Comments
LEGEND204060
Active Level 4
Galaxy S
Try resting network and connection setting or a simple restart may work
Plz mark as solution if it works 😁
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TridipC
Active Level 3
Galaxy S
Restart works. But it's not feasible everytime to restart. If I need to restart then what's the purpose of airplane mode
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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TridipC
Active Level 3
Galaxy S
I have already shared logs and sent feedback few hours ago
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TridipC
Active Level 3
Galaxy S
Attached.1739706101149.jpg
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goodthings
Expert Level 5
Galaxy S
Kindly reset factory data with backup again then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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TridipC
Active Level 3
Galaxy S
It's just a week old phone.
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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