Original topic:

S23 Ultra getting stuck with Spen Pop-up on screen

(Topic created on: 09-09-2023 09:57 AM)
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Anonymous
Not applicable
Options
Galaxy S
Been faced below issue twice in just forst 20days

Screen with overlay of Spen Quick setting on right and I m unable to use the pen nor the touch screen, even restart options also I m unable to press, after struggling a lot getting it restarted by pressing Vol- + Side button and holding till restart.

Can any one suggest on above issue
6 Comments
Liaqat
Active Level 3
Galaxy S
Install pentastic from Samsung app store and enable some options there, it will get resolved 😇
Anonymous
Not applicable
Galaxy S
I m already using this app, what options should I enable
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Liaqat
Active Level 3
Galaxy S
Reinstall it and change the theme other than default
Pratyušh
Active Level 7
Galaxy S
Yes I have also experienced it sometimes it's been there from one ui 5 update
And samsung didn't fixed it till now
vinayshah
Expert Level 1
Galaxy S
Disable Pentastic or if possible uninstall it completely, restart your phone, go to spen settings click on reset settings and check. If the problem still persist then as a second last resort u can Reset ur phone(Don't forget to take backup b4 u do that).
As a last resort visit service center but I think it won't come to that.
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support

We acknowledge your issue and request you to please visit the below-mentioned link and follow the steps;
https://www.samsung.com/in/support/mobile-devices/how-to-solve-s-pen-connection-issues/#:~:text=Rest....

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link:
https://www.samsung.com/in/support/service-center/

If you have any further queries please contact us again.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

 

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