Original topic:

I cant get past the android update menu screen on my samsung galaxy s23 fe

(Topic created on: 04-24-2024 06:40 AM)
302 Views
kageyamashigeo
Beginner Level 2
Options
Galaxy S
I turned on the android update on my phone before bed but turned off my wifi and my data doesn't work (it hasnt worked in years, it's an issue from the service providers side) and now I turn on the phone and it gives me no other option but to explore the new features of the update but because my wifi is off and the data is faulty, its just stuck on one of the pages and doesn't let me skip or scroll down the notification bar to turn on my wifi. I've tried both restarting it and powering off please help . The image below is where my phone is stuck

image


1 Comment
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Restart your device: Press the power and volume down keys simultaneously for a few seconds.

We request you to follow the standard charging procedure. i.e. Charge your device battery for 10 minutes.

When you charge your Samsung mobile, use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.
Note: If still issue persists try to charge your device with another Samsung genuine charger.

Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.

Reset network settings: Settings> General management> Reset> Reset network settings> Reset settings> Unlock your screen> Reset.

Check another network operator SIM: If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator SIM.
Note: kindly contact your network service provider once to make sure there is no issue from their end.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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