Original topic:

S22 Ultra OverHeating

(Topic created on: 09-09-2024 01:59 PM)
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arundamodarank
Beginner Level 2
Options
Galaxy S
Is anyone facing S22 Ultra OverHeating issue while internet using...??
4 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
AsrS22ultra
Expert Level 4
Galaxy S
Yes sir,I am also facing the problem from last one month, speedy drain battery, heating issues in charging time,using social media all in that time it is heating, but I am waiting for 6.1.1 version updated that version ,then I go to care center, just wait for 6.1.1 updated
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that when the phone accesses the internet, the phone will constantly send and receive signals. The processor will also run at high speed with relatively high-power consumption. It is normal for the phone to heat when using the internet for a long time. However, kindly perform the following steps to resolve your heating issue by the given links.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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