I encountered my Samsung Galaxy S22 Ultra which became completely non-functional following the recent One UI 6.1 software update.
After installing the update, my device began overheating, rebooting randomly, and eventually stopped powering on altogether. I took the phone to an authorized Samsung service center, where I was informed that the motherboard had failed, allegedly due to a fault in the IC connected to the UFS 4.0 storage.The service center has diagnosed it as a motherboard issue and quoted Rs. 50,000 for replacement, which is unreasonable considering the problem emerged immediately after software/security patch update. Phone is now completely un-usable state. Tried all the possible troubleshooting, can't go to safe boot mode, unable to enter recovery mode. Almost 200GB of my beautiful memories lost with this daba phone.
This is extremely disappointing, especially considering the phone was working perfectly before the update.
This is concerning because:
A premium device costing Rs. 1.3 lakhs has failed prematurely
The timing of the failure coincides with the latest software update
The repair cost is nearly 40% of the original device cost
I strongly believe this requires investigation as it appears the software update may have caused the motherboard failure. I request Samsung to:
Investigate the correlation between the software update and device failure
Consider warranty extension/repair coverage for this specific issue
Provide a more reasonable solution than the quoted repair ccot..
We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer, and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.
