Original topic:

S21 fe fast charging and PC connections issues

(Topic created on: 10-18-2023 09:48 AM)
169 Views
DevParjapat
Active Level 4
Options
Galaxy S
My S21 fe doesn't sync and connect with OTG And PC and no super fast charging also.
3 Comments
MonK11
Active Level 10
Galaxy S
Make sure the charging port is clean and something isn't stuck there
GMTECH1
Active Level 7
Galaxy S
Same me to have a bug
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, kindly perform the following steps to resolve your issue by the given link.
https://www.samsung.com/in/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...

Kindly perform the following steps to resolve your OTG connection issue.

1. Check different OTGs with your device.
2. Check another pen drive.
3. Check with genuine OTG cable.
4. Check whether the device is OTG compatible or not.
5- Check the USB connection: Perform interactive checks through the Samsung Members apps.
Path: Samsung members > Support> Interactive checks > Charger/USB).
6 -Clear data of USB settings: Setting > Apps > Three dots (Appearing at the top right corner) > Show system apps > Search USB Settings > Tap on storage > Clear data of USB Settings.
7- Reset app preferences: Settings > Apps > Three dots (Appearing at the top right corner) > Reset app preferences (It'll reset the permissions of all applications)

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

Kindly share the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

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