Request for Urgent Support – RAM IC Hardware Failure After Software Update

[AnkitRam]

Dear Samsung Support Team,

I am writing to report a critical issue I’ve encountered with my Samsung smartphone following a recent official software update.

Device Details:

Model: Samsung Galaxy S22 5g 

Issue Date: 16th June 2025

Service Center Visited: 16th June 2025 at samsung authorised service centre at UNA-362560

Issue Summary:

After updating my device through official channels, the system began showing repeated errors such as:

'"System UI isn't responding "

“One UI Home isn't responding”

“Process system isn't responding”

Despite following all standard troubleshooting steps, including performing a factory reset, the issue persisted. I then visited an authorized Samsung service center, where the technician diagnosed a corrupted RAM IC on the motherboard, requiring a full motherboard replacement.

[OS15]

They'll not cover it for free. Better get that ic replaced there are ppl who do it. Don't waste time wandering to Service centre.

[MishraJiLive]

Brother you are not a single who is facing this issue

[MishraJiLive]

Most of the person are facing the same issue

[MishraJiLive]

Please approach to consumer court

[MishraJiLive]

See the article on community

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have already connected service team and they have guided you after inspecting the device. And you have connected with customer support team they have provide you possibilty steps to according your device issue, you can try reset device once after taking data backup of your device might be your issue has been resolved after performing reset on your device. Furthermore, if you still facing issue, kindly coordinate with service team for further process.

Warm Regards,
Samsung Customer Support