Original topic:

Regarding Dual Sim always-on settings

(Topic created on: a month ago)
52 Views
Sajithten
Beginner Level 2
Options
Galaxy S
Samsung s24 ultra. Issue : using both jio esim and airtel physical sim. Cannot turn on the dual always on option available for dual sim. Getting error "couldnt turn on dual sim always on"
3 Comments
Galaxy S
Do you mean data switching and back up calling in setting.
0 Likes
Sajithten
Beginner Level 2
Galaxy S
No you have a option " Dual sim always on" that one errors out
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the screenshots for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes