Network Issue auto switch 5g to 4g in S24 Ultra after One UI 7 Android 15 update

[salimkhan666]

I have been experiencing a new Issue on my Samsung Galaxy S24 Ultra since updating to One UI 7 (Android 15) last night.

Since the update, my phone frequently switches from 5G to 4G. This has happened more than ten times today. I have tried several troubleshooting steps, including toggling airplane mode multiple times. I also searched online for any solutions and followed suggestions such as disabling power saving mode and ensuring all apps are updated and setting is ok and reseted my network setting but after sometime it switchesto 4g LTE again.

my other phone, with the same network sim card, is working perfectly fine and consistently maintains a 5G connection, the network on my S24 Ultra has switched to 4G again while typing this post.

This issue is significantly impacting my data usage services, I request samsung team assistance in resolving this network instability on my Samsung Galaxy S24 Ultra.

Please let me know what steps I should take to diagnose and fix this problem.

[iam_Sara]

Yes me too experiencing..🙄

[salimkhan666]

did anyone notice the slow charging issue

[Ronny8984]

I got the update but didn't update it. Samsung has given this update because of people's anger on the late update arrival. Now they will fix it and it will take some time

[salimkhan666]

exactly that's the matter, u r right Bro...

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[goodthings]

It's a major update. Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[salimkhan666]

that's what i had to do everytime