Low volume of incoming ringtone while incoming any calls

[Aashu_1308]

S24 low volume problem on incoming calls.

Any other face this please comment...

[DrAmitKumarSahu]

R U a beta tester ?
If no , then reset your setting menu

[Aashu_1308]

Yes I am

[DrAmitKumarSahu]

Wait for the beta 3 update. Most probably, it will be rolled out next week.

[Wodehouse]

Low volume during incoming calls on your Samsung Galaxy S24 can be caused by various factors.

Software-Related Issues
1. *Volume settings*: Ensure that the volume is turned up during calls. Go to _Settings_ > _Sounds and vibration_ > _Volume_.
2. *Call settings*: Check if the call volume is set to a low level. Go to _Settings_ > _Connections_ > _Call_ > _Call volume_.
3. *Do Not Disturb mode*: Ensure that Do Not Disturb mode is not enabled. Go to _Settings_ > _Notifications_ > _Do not disturb_.
4. *Software update*: Check for any software updates, as they may resolve volume-related issues.

Hardware-Related Issues
1. *Speaker or earpiece issues*: Inspect the speaker or earpiece for dust, debris, or damage. Clean the speaker or earpiece gently with a soft brush.
2. *Volume button issues*: Check if the volume buttons are functioning correctly. Try pressing the volume buttons during a call to adjust the volume.
3. *Audio codec issues*: Some audio codecs might cause volume issues. Try disabling audio codecs like Dolby Atmos or Hi-Res Audio.

Additional Troubleshooting Steps
1. *Restart your device*: Restart your S24 to see if it resolves the issue.
2. *Reset call settings*: Reset call settings to their default values. Go to _Settings_ > _Connections_ > _Call_ > _Reset call settings_.
3. *Clear cache and data*: Clear the cache and data of the Phone app. Go to _Settings_ > _Apps_ > _Phone_ > _Storage_ > _Clear cache_ and _Clear data_.

If none of these troubleshooting steps resolve the issue, consider visiting a Samsung authorized service center for further assistance.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Disconnect anything plugged into the headphone jack like, a selfie stick, headphones, Bluetooth, etc.
Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.

● Check device volume settings: Tap on Settings > Sound & vibration>Volume > Drag the volume adjustment bar left or right to increase or decrease the device volume.
To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.

● Clear Sound Picker data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Picker> Storage> Clear data of Sound Picker.

● Clear Sound Alive data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Alive> Storage> Clear data.

● Clear Adapt sound data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Adapt Sound> Storage> Clear data.

● Reset app preferences: Settings> Apps> Three dots> Reset app preferences> Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support