Original topic:

S21Fe 5g(SD) January 2025 security update

(Topic created on: 4 weeks ago)
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BKY16
Active Level 1
Options
Galaxy S
After updating January 2025 security patch there is bug in this update there is no sound from earpiece speaker when you put your phone on speaker during call and also when there is incoming call your ringtone will play from lower speaker not from earpiece speaker let me know if you are facing same problem after this update or people who haven't update jan 2025 patch let me know is this problem is already exist in previous update or it come with jan update.


If any one from samsung team is viewing this post please help us with the Solutions.
2 Comments
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Sachin_89
Active Level 5
Galaxy S
No my device is okay
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