Original topic:

S24 Ultra: WhatsApp Call Volume Drops to Mute After One Ring

(Topic created on: 4 weeks ago)
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vibinrajan
Active Level 1
Options
Galaxy S
Hi,  
I'm facing an issue with my Samsung S24 Ultra. Whenever I receive a WhatsApp call, the phone rings once, and then the ringtone volume automatically lowers as if the volume button is being pressed to mute it. As a result, the next incoming WhatsApp call only vibrates without ringing. This issue happens consistently. Has anyone else experienced this or found a solution? Please help me on this 
6 Comments
goodthings
Expert Level 5
Galaxy S
Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually also reset call settings also clear catche of this app and uninstall this app and again reinstall this app then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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vibinrajan
Active Level 1
Galaxy S
I tried doing it. Still same issue
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are our valuable customer, we will surely try and help you with this. But since it is beyond our support boundaries we cannot support any third-party applications.

Kindly contact the respective application helpline. They will be able to provide you with the exact information about the issue.

Warm Regards,
Samsung Customer Support

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vibinrajan
Active Level 1
Galaxy S
Update: The issue has been resolved. The problem was caused by the Truecaller app interfering with WhatsApp call notifications. After uninstalling Truecaller, WhatsApp calls now ring properly without switching to vibration. Everything is working as expected now."
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