With regrate 2 days back i receive a update in my s22 ultra .Post doing that one vertical green line appress in the screen.
I visited to the care in lucknow the guy sitting agrees that the issue is not a hardware issue .
But denied to replace the screen as per screen replacement policy,reason behind as per him such replacement will be cover only if the phone have no scratches and dent.
Just want to ask a phone with 2 years of use might get scratches due to multiple reason,
And if the care person is himself saying that the issue happen due to software then why such policy for replacement.
Better will be you don't release such policy where we are marking such condition.
Even if i wish to replace by my own ,parts were not available. Even to evaluate the phone they charge a amout.
I was planning to buy s25 ultra but now coz of such responce from service centre, My faith on samsung is no more.
Yeah it may cause like that also, for my old M51 phone also after few days only issue started. U gave install after downloaded the package or u scheduled the time
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
Just want to ask you a question when your customer support himself is saying the green line is not coz of the small mark then why my replacement of screen is done free of cost.the line came post update. Is it my fault if the phone get and post that green line came .
If the issue happen coz of the update then who is responsible to get it correct
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
