Resolved! Solved

Original topic:

Phone app issue in S24 after update.

(Topic created on: Friday)
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Anthony_4
Active Level 1
Options
Galaxy S
I have updated my S24 last night and since then I'm not able to video call my contacts through the phone app, which is very annoying. It does not even show up the video call option anymore.Also I'm not really finding any solutions online. Feel free to help me out if you know something about it.

1 Solution


Accepted Solutions
Solution
goodthings
Expert Level 5
Galaxy S
Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually also update your's all apps too then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

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6 Comments
Solution
goodthings
Expert Level 5
Galaxy S
Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually also update your's all apps too then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Anthony_4
Active Level 1
Galaxy S
Thank you for replying and I'll follow it up. so is it a clear solution or just might be an option that I can try.
Anthony_4
Active Level 1
Galaxy S
Omg it really worked after resetting all settings, You are a life saver. Thank you so much for helping out.
goodthings
Expert Level 5
Galaxy S
You're welcome.
goodthings
Expert Level 5
Galaxy S
You're welcome to here.
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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