Green line issue after update to one ui 7

[Ankit_1]

Dear care,

With regrate 2 days back i receive a update in my s22 ultra .Post doing that one vertical green line appress in the screen.

I visited to the care in lucknow the guy sitting agrees that the issue is not a hardware issue .

But denied to replace the screen as per screen replacement policy,reason behind as per him such replacement will be cover only if the phone have no scratches and dent.

Just want to ask a phone with 2 years of use might get scratches due to multiple reason,

And if the care person is himself saying that the issue happen due to software then why such policy for replacement.

Better will be you don't release such policy where we are marking such condition.

Even if i wish to replace by my own ,parts were not available. Even to evaluate the phone they charge a amout.

I was planning to buy s25 ultra but now coz of such responce from service centre, My faith on samsung is no more.

[Thesushant]

Escalate this to
servicehead.in@samsung.com

Make sure you have the original bill with you.

Samsung should replace the screen free of cost.

[Ankit_1]

They denied because they found scratch on body .which had nothing to do with screen

[Thesushant]

Did you sent the mail to this ID

servicehead.in@samsung.com

[Ankit_1]

Not yet ? As i received a call for samsung service and they asked me to visit centre .

[Chiran_Jit]

All companies are for profit not for good service . This is sad but true reality
I got white line on s21 fe

[Ankit_1]

When i visited the care there were 6 people with same issue .and all have get the same reply which i get .

[Chiran_Jit]

😮

[ram_ram]

My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply try

[Shyamganesh]

Did you gave update using mobile data and after package downloaded did you gave install or shedule after few hours???

Some of them saying setting time to install update causes less heat in phone and that will prevent this issue.