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Original topic:

Galaxy S21 Ultra 5g overheating.

(Topic created on: 03-16-2021 10:23 AM)
prashme88
Active Level 3
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Galaxy S
I have been facing this issue with s21 ultra heats up a lot. Hopefully I m not alone with this issue. Have reported to Samsung Gulf twitter account as well. And shared the error logs in Samsung member app. Waiting for Samsung to fix this heating issue. Whooping 45 degree for just 10 minutes usage of camera. This is totally unacceptable.
11 Comments
ghost777
Active Level 6
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Galaxy S
It has to be the processor. Exynos has history with heating issues.
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prashme88
Active Level 3
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Galaxy S
If processor is the case why it's not heating during gaming. I played bus simulator without much heat.. But with camera it's a oven.. 😜
ghost777
Active Level 6
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Galaxy S
Oh, then maybe software. 🤔
0 Likes
Samsung_specialist
Community Manager
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Galaxy S

Hi,

Please bring the device to a Samsung Service Center to have the device checked out and resolve the issue.

Find the nearest service center to you online.

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Samsung_specialist
Community Manager
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Galaxy S

If you have sent the issue via Error reports, We will share the log file and the attachments with our engineers to analyze if the issue is software related and we will give you an update once the analysis is done.

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prashme88
Active Level 3
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Galaxy S
Already shared. But they directed to visit service center
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prashme88
Active Level 3
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Galaxy S
Yesterday visited the service center in Sharjah. They did reset some settings. After that I dint face heating issue. But will monitor for some more days.
Update : Again the camera is heating up.. 😔
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Royalmex
Active Level 2
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Galaxy S
same issue for me, went to service center in Abu Dhabi they did some reset but no use the phone is heating like pan if use camera or video call for 5min.
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prashme88
Active Level 3
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Galaxy S
OK... Got my phone formatted and reflashed the new version at service center. Now tested the video call not much heat as earlier.
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