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Original topic:

Galaxy S21 Ultra Over Heating

(Topic created on: 03-17-2021 09:24 AM)
Royalmex
Active Level 2
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Galaxy S
Visited again samsung service center for my S21Ultra overheating and this time they told processor will use more power during video calling and overheating is normal.
I used WhatsApp video call for just 10minutes and I can't touch the left side top of the phone it's heating like pan.
If this extremely poor quality processor overheats for just using camera for 10min why samsung put this one in this phone which is there high end and charging double the price of competitors.
Better avoid samsung go with apple or for android oneplus is far better, oneplus phone will never overheat for using camera or using browser.
I have not play games on s21ultra May it will burn my hand.
13 Comments
Samsung_specialist
Community Manager
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Galaxy S

Hi,

Please bring the device to a Samsung Service Center to have it checked out and help resolve the issue.

Royalmex
Active Level 2
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Galaxy S
Two time visited samsung service center, but no use again same heating issue.
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تالا12345
Active Level 2
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Galaxy S
h_elzaeem2010@yahoo.com
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wwazir
Beginner Level 2
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Galaxy S
I have the same issue over heat after 15 minutes of vedio call.
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sideline
Active Level 3
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Galaxy S
I do have the same problem. but occasionally. try see disabling 5G and run battery test and optimize. high screen brightness heats up the device too.
and if you are using wireless charger, pause it for a while and use the normal power brick. hope this helps
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prashme88
Active Level 3
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Galaxy S
Any updates?
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EhabSyria
Active Level 3
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Galaxy S
like me

Screenshot_٢٠٢١٠٣١٨-١٦٣١٠١_Camera.jpg

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prashme88
Active Level 3
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Galaxy S
Inside house? With AC?
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EhabSyria
Active Level 3
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Galaxy S
.No, without Ac
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