I am writing to inform you that I have been experiencing issues with the fingerprint sensor on my Samsung S23 Ultra device following the recent One UI 6.1 update. Intermittently, the sensor exhibits significant lag, impacting its functionality.
Oh God. Did you try to register fingerprints again? If it's still an issue then most probably the fingerprint reader needs a calibration. And Good luck on convincing Samsung Service center to do that. Because they won't do that. They don't consider delay in fp reader an issue. I had a faulty fingerprint reader on my brand new S23 Ultra. Samsung refused to fix it or to even acknowledge it an issue. Then my phone's screen and fingerprint got replaced due to other issue(i paid for it) and the problem was gone.
As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.
Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize the fingerprint.
Note: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work. If your fingerprints fail to unlock the phone while it is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.
Please remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.
Please follow the below steps: How to remove Fingerprint: Tap on Settings >Biometrics and Security > Fingerprints> Fingerprint1> Remove> Tap on Remove again to confirm.
How to Set up Fingerprint: Tap on Settings> Biometrics and Security>Fingerprints Tap on Add Fingerprint> Scan your fingerprint>Place your finger on the sensor, then lift it off when you feel a vibration> Continue >Reposition your finger each time to capture the edge of your fingerprint> Done.>Fingerprint added successfully.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
This doesn't help. And it is being widely reported on reddit and even sammobile covered this in an article. Please check this with your dev team and update us.
