Original topic:

Bug in new update oneui6.1

(Topic created on: 04-04-2024 07:23 AM)
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abhivanshj
Active Level 2
Options
Galaxy S
Whenever i press power button and tap on fingerprint sensor for first it doesn't register the finger but second time it unlocks. Its too annoying buying a flagship phone and it cannot even do the basics consistently 
4 Comments
goodthings
Expert Level 5
Galaxy S
Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Ronkzz
Active Level 7
Galaxy S
I'm also facing the same issues....
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