Original topic:

green screen flickering problem

(Topic created on: 05-09-2020 02:06 PM)
325 Views
Arun2303
Active Level 1
Options
Galaxy Note
I have Samsung galaxy note 9 .Sometimes when i used to unlock my phone pressing power button my display turns green and blur.
This started when i updated my phone recently.
Please help...
#samsungcare
5 Comments
mk99
Active Level 6
Galaxy Note
report it to samsung
0 Likes
Arun2303
Active Level 1
Galaxy Note
already done
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Kindly check device in safe mode :-
Steps to enter into Safe Mode:- Press and hold the Power key, when Power off icon appears > hold power off icon.
Exit safe Mode:- Restart device.
Note:- If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

 

If issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
karthikeyan78
Active Level 3
Galaxy Note
Samsung not take this issue as seriously I think many of us having same problem but samsung still claiming that it may due to 3rd party app.
0 Likes