Original topic:

Help Needed with Screen Flickering on Galaxy Note 9

(Topic created on: 10-13-2023 11:47 PM)
140 Views
srihari2001
Beginner Level 2
Options
Galaxy Note

Hey Samsung Members,

I've been dealing with a rather frustrating problem on my Samsung galaxy note 9. For the past month, I've been experiencing persistent screen flickering, which initially came and went. However, over the past few days, it has become constant.

In addition to the flickering, my device also seems to randomly touch the screen and initiate actions on its own. This has made my device incredibly difficult to use.

To help you better understand the issue, I've attached a video demonstrating the screen flickering:

This ongoing problem is not just an annoyance; it's impacting the usability of my device. I've attempted some basic troubleshooting, but the issue remains unresolved. If anyone has encountered similar problems or has suggestions on how to address them, I would greatly appreciate your insights.

Thank you for your assistance!

1 Comment
cs_member10
Expert Level 5
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

1. Go to Settings>>Display>>Adjust the brightness.

2. You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

3. Update device software: Settings >> Software update >> Download and install.

4. Reset the device.
Note: Kindly create a data backup of your device via the smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the Google password before resetting the device because it is required during the initial setup.

If you do not remember then advise to reset (Forgot password) the Google account.

5. For this; Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question, etc.>>Select Next>>Enter a new password>>Tap on Next.

6. Apps>settings> general management>reset (Reset your device to its factory default settings. This will erase all data, including files and downloaded apps.)

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes