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Beginner Level 2
I have seen a big problem in Samsung Galaxy models i.e.GT-5830,Grand-2,J-2,Note-8,M-30,A50 and Note-9. Its a charging problem, when my device battery falls down to 5% and i put it on charge then its not possible to have full 100% battery... it is a big problem by SAMSUNG..."using its original charger". THANKS... #SAMSUNG #aajtak #bug #samsungproblem #divyabhaskar #telecommunications #samsungmobile
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Expert Level 1
What are you exactly trying to say? There is no problem in my devices...which I use, I used to have a Note8, that did not have any charging issue. 2hat is tour exact problem?
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Beginner Level 2
low betri
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Expert Level 5
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Active Level 6

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

 

Check device in safe mode: Using Safe Mode on a Samsung phone or tablet allows you to force the device to run the essential operating system, and disable most 3rd party applications.

 

Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.

Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.

 

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

 

Battery related Concern: For more information, you can also follow given link:

https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

 

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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