Classic 4 watch display suddenly turned into pink colour

[Geeaa]

Model Name SMR895FZKAINU
Purchase Date 03.10.2023 Serial No. RFAW20TA5KL

Dear Sir,

All of a sudden, my Samsung Classic 4 watch display turned pink without any mishandling. I tried almost every possible method to restore the display, but it astonishingly remained pink.

I can vouch that the problem appeared suddenly without any misuse or mishandling. I have taken meticulous care of the watch at all times. I strongly believe that a software issue from an update might have caused this problem. I am a long-time fan of Galaxy Note devices, starting from the Note 4. My current S23 Ultra Samsung Galaxy mobile connects with the watch, shows the battery percentage, and performs all resets and updates, yet the display remains pink.

Today, on June 29th, I approached your authorized service center at Phenix Mall, Velachery in Chennai, but they told me the display needs to be changed. However, the worst part is that I have to pay around six thousand five hundred rupees for no fault of my own.

Please consider this genuine customer issue and analyze the situation from the perspective of customer satisfaction. I hope Samsung will recognize the unfairness of charging an exorbitant fee for a problem that is not the customer's fault and will waive the fee for the display replacement.

Thank you for your attention to this 

[Pavandivvela]

😢

[KāśØuĺ_şlâyër]

Same issue, for that my watch 4 become paper weight

[SubhrajitCk]

Same issue with me as well.My watch was working fully fine with no damage. Not even a single scretch on my device,no rough use.Suddenly it's gone and I tried each and every solution but it is unresolved. This issue is faced by alot of users and we are not alone.

[Namo1507]

Replace it from authorised samsung service center.

[RD1030]

Are you replace your watch? Your watch is under warranty?

[Namo1507]

Only replaced the screen, not the watch. Yes, the watch was under warranty