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05-07-2020 06:37 PM in
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05-07-2020 09:00 PM in
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05-08-2020 09:00 AM in
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05-09-2020 09:29 AM in
Galaxy NoteYou can reduce overheating by removing case while charging for better heat dissipation.
And do not charge your phone all the way up to 100% from 0 or 5%.
It is highly recommended that charge your phone whenever you can for shorter period of time.
It will prevent overheating & battery life too.
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05-11-2020 03:30 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned step to improve the performance of the device:
- Charge the device: Kindly follow the standard charging procedure. i.e; please charge the device in switch off condition
- On Home screen, launch the Settings → Device care → Battery → more option → Settings → Activate Fast cable charging option.
Note: We would recommend you to please Samsung genuine charger
Please follow the below mentioned link to know more:
https://www.samsung.com/in/support/mobile-devices/galaxy-note-9-how-to-use-fast-charging-feature/
For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support

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