Original topic:

Samsung pass

(Topic created on: 04-28-2024 12:40 AM)
192 Views
Doct0rb
Active Level 1
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Galaxy Note
I have an issue with SAMSUNG PASS, I raised it to UAE branch for support. They said we can not help you ask sasmsung members.

SAMSUNG COMPANY WHAT IS THE BENEFIT OF A WHOLE BRANCH THAT CAN NOT SOLVE A SIMPLE ISSUE. SUCH UNPROFESSIONAL TO HANDLE CUSTOMER ISSUES AND DOSE NOT KNOW HOW TO HANDLE A SIMPLE APPLICATION.... 


SHUTDOWN ALREADY...WITH UNPROFESSIONAL ATTITUDE AND UNRELIABLE SERVICES 
10 Comments
adharsh_
Active Level 3
Galaxy Note
What type of issue are you facing?
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Doct0rb
Active Level 1
Galaxy Note
When I use sasmsung pass .. it request Samsung user name and password... I enter it correctly.. then the second screen appears for password confirmation

The confirmation dose not accept any password
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ojwh
Active Level 7
Galaxy Note
Hello. Were you able to resolve this? I just had a look at the app/service here and it is working ok.

Can you try resetting your Samsung password and then signing in again? Also, set up alternative authentication methods so that you can use your fingerprint, etc.
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Doct0rb
Active Level 1
Galaxy Note
I did changed samsung user name mutiple times but , I am receiving the same from SAMSUNG PASS
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Doct0rb
Active Level 1
Galaxy Note
I can not get beyond Passeord confirmation
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Zammi
Active Level 9
Galaxy Note
If you are on S23 and upgraded to One UI 6.1, you are not alone. It's a known issue, Samsung, yet to release an app update Pay/Wallet/Pass etc to correct this. I'll try to find that source of information and post here.
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Doct0rb
Active Level 1
Galaxy Note
If the issue is from their side, they need to compensate me . As my U22 phone is locked and required samsung pass to be opened
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Doct0rb
Active Level 1
Galaxy Note
They don't want to do anything
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Samsung_specialist
Community Manager
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Galaxy Note

 

Apologies for the inconvenience.

Unfortunately, the service center is unable to assist with issues related to security details and personal accounts, as these matters require careful handling of sensitive information. However, we recommend trying the following steps to address the issue:

Please attempt to change your Samsung account password to ensure it is entered correctly.
After changing the password, try logging in to Samsung Pass again to see if the issue persists.

For further assistance and to explore potential solutions, we encourage you to visit the Samsung Account FAQ page using the following link: https://www.samsung.com/ae/shop-faq/samsung-account/ 

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