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Original topic:

Note 10 plus whatsapp issue

(Topic created on: 06-24-2021 03:32 PM)
Jhengg
Active Level 1
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Hi.. I've been using my whatsapp since i bought these mobile and its doing good but after some update i cannot open any pdf in my note 10plus...i tried to download anotger pdf reader...all not working ...i also restore factory setting...still not working....i desperately need to open files as it is related to work!

Samsung please please fix this issue..i have read a lot and tried still its not working ....clear cache and everything..still the same...

Please...help..
8 Comments
skb40
Active Level 3
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Install this app and it should work fine ! SmartSelect_20210624-154812_Galaxy Store_73116.jpg
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Jhengg
Active Level 1
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I will..
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MohammedSijah
Expert Level 1
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Hi, May I know what it shows, when you click on the pdf from whatsapp?
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Jhengg
Active Level 1
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It will show like that..Screenshot_20210623-014908_Office.jpg
MohammedSijah
Expert Level 1
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Please press and hold the "office" app and then click the i-button to open the app info.
Then select 'Set as default' > 'Clear defaults'. After that try to open the file with one-drive reader. Screenshot_20210624-181036_One UI Home_36966.jpg
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MohammedSijah
Expert Level 1
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Also are you using dual whatsapp, and is this problem only for the dual whatsapp?
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Jhengg
Active Level 1
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I actually switched my 2 whatsap to see if it will b resolve.....im awaiting for new pdf that they will send me and i will c if it will b open...as all are erased
Desertrose77
Active Level 1
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One time open you office or pdf app after that try to open file
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