Original topic:

Note 9. Discoloration problem after update

(Topic created on: 08-21-2020 10:21 AM)
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Shri15
Active Level 1
Options
Galaxy Note
I have been seeing the screen getting discolored  very frequently with a  Greenish/yellow unpleasant color layer on phone since the recent Software upgrade has happened in the month of July, 2020. So far I have spent around 20hrs in troubleshooting the issue. No luck with the fix.It is really frustrating to use the phone with this issue . I am also visit the customer care center, and i also told them regarding this issue but they said that replacement of display. I am concentrated them to the issue of software it is not a problem of display but they can't understand. So please help me.  When I search on internet, this issue persists on so many galaxy note 9 devices and its happened after the latest software updates
Imran_J
Active Level 5
Galaxy Note
bro same problem after update this issue I m face Samsung service centre I am explain this issue but display replacement in recommended centre
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Imran_J
Active Level 5
Galaxy Note
all over world same issue the software problem in note 9
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Shri15
Active Level 1
Galaxy Note
so what we can do
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Imran_J
Active Level 5
Galaxy Note
wait next software update in the issue solved ?
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Drago
Active Level 6
Galaxy Note
how did you install the update? did you use Smart Switch or OTA?
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Shri15
Active Level 1
Galaxy Note
I am not use smart switch, plz help me
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Drago
Active Level 6
Galaxy Note
You will have to wait. For the next update use Smart Switch.
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Samsung_Support5
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

ayan382
Active Level 1
Galaxy Note
I update my phone yesterday and display becomes yellowish black is not black anymore... phone is lagging alot the black became brown ... it's really disappointing is there a way to get back to the last software i was using?
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Members_xDITvp7
Beginner Level 2
Galaxy Note

I am facing screen discoloration on Samsung Note9. It's very disappointing that Samsung is not addressing on this issue.

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