Original topic:

Note 20 Ultra - Battery draining issue

(Topic created on: 08-05-2021 11:46 PM)
Richa2802
Beginner Level 2
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Galaxy Note
Whenever I connect a charger, it first drains my phone battery and then starts charging. Tried other charger too but facing same issue. I always keep my phone optimized and on power saving mode still the battery drains
7 Comments
VermaSunny
Active Level 7
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Galaxy Note
Well that's a new one...
Can you share some screenshots of your battery usage, weekly SOT
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Richa2802
Beginner Level 2
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Galaxy Note
I have observed that within 8 -10 hours when screen time is 0 mins approx 20% phone battery is drained Screenshot_20210806-001737_Device care.jpgScreenshot_20210806-001720_Device care.jpgScreenshot_20210806-001729_Device care.jpgScreenshot_20210806-001744_Device care.jpg
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RajeshKumar21
Expert Level 5
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Galaxy Note
SEEMS BATTERY ISSUE OR SOFTWARE ISSUE
VISIT SERVICE CENTER !
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VermaSunny
Active Level 7
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Galaxy Note
I think it may be a software problem, you may try hard reset.
But I suggest you after hard reset install latest firmware from samsung smart switch and then reset again. It may fix your problem.
If it fixes let me know.😁
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RajeshKumar21
Expert Level 5
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Galaxy Note
Report this to Samsung by Errors Report
in Samsung Members app > Get Help
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Richa2802
Beginner Level 2
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Galaxy Note
Done already.. solution provided was to visit service centre
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Samsung_Support2
Expert Level 1
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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