Playing games may be..but pulling down the notification panel can be done from anywhere in the screen and it's comfortable to do so from the middle or bottom of the screen.
Yes, but not everyone knows that and even if they know that, its an instinct to pull from the top. Also the entire screen should be working no matter what.
We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
