My Galaxy Note 9 screen turns green often when i press the power button or when i use the finger print to Unlock or just randomly when in a call. I reported the issue to customer service in Galaxy members App and got a very pathetic reply, simply saying we can't really help you.
I see this issue exists with almost majority of the Note 9 users and samsung seems to have not provided a stable solution yet. We see this problem being discussed all over the Internet in different forums and why is samsung not hearing.
I really wonder why i should buy a samsung product again with such poor customer service and not even acknowledging to the issue.
Dear Samsung Member,
Greetings from Samsung Customer Support!
To resolve the issue kindly follow the given below steps:-
1. Display brightness level:- Kindly set the device display brightness in auto mode (If available).
Steps to adjust brightness in auto mode: Swipe down on the home screen to open notification panel>Turn on Auto brightness.
2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Samsung Customer Support