face unlock

[mitchopra]

I am using galaxy note 10 lite but face recognition not up to the mark many time failed to unlock device and finger print unlock also little slow

[SGlover999]

register your face and fingerprint again

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to delete current one face lock and try to register new face lock or you can set another mode of lock like pattern, pin etc.

You can get help to set face lock from given link:-
https://publish.samsungsimulator.com/simulator/0cb21db1-eb1c-49b6-bfef-c61c656a3603/#!topic/lock_scr...?

After Performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern.
(Samsung Members app > Get help > Feedback > Error report/ask question).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support